Hi mate,
So you mean if agent add comment end user can see in portal right, did you check if end user add comment on same record it should be added in record then. Plz share some screenshots buddy
****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
