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12-17-2025 04:25 AM
refer OOTB BR "mark_resolved" on incident table and create BR similar to that on your Problem Task table
that OOTB BR populates the Business Duration and Calendar Duration when INC is Resolved/Closed
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader