Ankur Bawiskar
Tera Patron

@sachinsspan 

error 403 means the authentication user doesn't have access to the requested resource

is it working from Postman?

If yes then check the instance IP and give it to Neo4j so that they can add that IP and allow incoming traffic to their API

Finding the IP address information for your instance 

If not working from Postman then it means some other issue

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader