Unable to Cancel Onsite Exam and Schedule Online Exam

test200
Tera Contributor

I have scheduled my ServiceNow certification exam at a test center. Due to personal reasons, I would like to cancel the onsite exam and register for the online proctored exam instead.
Could you please assist me with cancelling my current exam and allow me to reschedule it as an online exam?
Exam Name: [CIS-HAM]