Hi @test200 ,

As per my knowledge, Once you scheduled an offline exam, while rescheduling you can't opt for online exam now.

If you are not able to reach testing center as of scheduled date, all you can do is reschedule and opt for different date.

Thank you!

Hi @test200 

Refer this link : https://learning.servicenow.com/lxp/en/credentials/transitioning-from-webassessor-to-pearson-vue-faq...

@test200 ,

The highlighted text in the below screenshot answer your question.

If it helps, please mark it as accepted and close the thread.

@Shashank_Jain good catch, thanks for finding it!

Hello @test200 

This cannot be changed from your side once the exam is scheduled. Please raise a case with the ServiceNow team explaining your situation. They are the only ones who can assist with this. While it is not guaranteed, it is definitely worth trying as they may be able to help.

Hope this helps!

Thank You
Juhi Poddar