Decision Types in ACLs
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05-01-2026 03:31 AM
Hi everyone,
I’m working with ACLs on a custom table and noticed unexpected behavior when switching the Decision Type.
When I configure the ACL with Decision Type = "Allow if", it works correctly based on the condition I’ve defined.
However, when I change the Decision Type to "Deny Unless" using the same condition, it does not behave as expected.
My requirement is to restrict write access based on a specific condition (e.g., allowing edits only when a field contains certain values and for users with a specific role).
I would like to understand:
Why does the ACL work with "Allow if" but not with "Deny Unless"?
Are there differences in how ServiceNow evaluates these decision types in combination with other ACLs (like table-level or wildcard ACLs)?
What is the recommended approach to implement such conditional access properly?
- Here I am attaching the images of that what I have given
Any insights or best practices would be greatly appreciated.
Thanks in advance!