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07-21-2026 02:30 AM
As without merging your previous company account to your personal account, you left , Here only option left -
1. Create a Servicenow account with your current (new) company.
2. Log into ServiceNow University with your current email address. Raise a case for assistance, refer to
https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home
3. Support can help you to map previous employee ServiceNow account with your current company ServiceNow account
Note: One of my team member went through same situation. No worry. You will get all your certs in your new account
KB article : Merging my email (accounts),transfer certifications, badges to new email is available for the guidance ,
Also Refer: KB0011832 Changing (updating) my email (account)
KB0012564 Updating (changing) and merging my email IDs FAQ
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti