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Star rating survey

Rocco K_hling
Tera Contributor

Hello,

I want to give a 5-star rating on a poll, the same way knowledge articles are rated. When starting the survey, the 5 stars are not filled. The higher the rating, the more filled-in stars are displayed.
Example: a click on the middle (3rd) star means 3 stars.
KB-Rating.png

As a result, three filled stars are automatically displayed.


Apparently I can't do this in the survey designer. I can set up 5 stars as the image scale, but then I can only mark one star in the preview.

 

Survey-Rating.png

 

Does anyone here have an idea?

Thanks.

1 ACCEPTED SOLUTION

Hemant Goldar
Mega Sage
Mega Sage

Hi @Rocco K_hling ,

 

Did you tried using templates in Survey designer??
https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/survey-administration/t...

I have used the OOTB templates 

1) Satisfactory.  2) Smiley Face

Here is preview 

HemantGoldar_0-1674748846157.png

 

 

Also there is option to create your own template.

 

Hope this helps !

 

Regards,

Hemant 

**Please mark my answer correct or helpful based on the impact**



 

View solution in original post

15 REPLIES 15

Stephan11
Tera Contributor

I am looking bascially for the same approach - but nothing to be found so far 😞 - users tend to misread the rating a lot for my "happy / sad face " implemention and give us a lot of a bad rating unintentional.