The November store release includes an exciting new application for Public Sector Digital Services. Service Request Playbook enables government to shorten the cycle times of essential non-emergency citizen requests, through intelligent work orchestration — anytime, anywhere, and on any device. Quickly.
Shift to digital faster
Governments often struggle to meet the demand of high inbound requests from citizens and businesses for non-emergency public services. With Service Request playbook, governments can deploy a packaged playbook that is purpose-built to digitize and automate non-emergency public services.
Deliver services quickly and efficiently
With this release, government employees are guided through an intuitive and process-based experience to fulfill requests quickly. Leadership is also given the ability to monitor the progress of middle office teams to ensure things are running smoothly.
Improve the citizen experience
Governments frequently list improving the citizen experience as a priority in their strategic plans. Citizens need easier ways to request services, and with Service Request Playbook, they can easily make those requests and stay up to date on the status. Governments are empowered to be more responsive to citizen needs and improve the customer experience metrics around the essential services they provide.
With Service Request Playbook, government can run more efficiently, right out of the box.
Learn more:
For more information about Public Sector Digital Services and the newly released Service Request Playbook Application, visit the product page.
