Build your Gen AI skills using our Now Assist for IRM speed learning content

Mary Hain · 3 weeks ago

Now Assist for IRM can make your day-to-day risk and compliance work a lot smoother. It's not a separate tool to juggle—it's built right into your ServiceNow Integrated Risk Management (IRM) workflows. The idea is to move beyond manual, time-consuming tasks and let AI help you work smarter.

We’ve developed content for Now Assist for IRM as a go-to resource for understanding the necessary skills and configuration steps needed for adopting and getting the most out of Now Assist for IRM. These videos help you understand the impact of these capabilities and how to realize value quickly.

Getting Started with Gen AI skills and Agentic Workflows in Now Assist for IRM

Now Assist’s capabilities are powered by Gen AI skills—pre-built or custom functions that help you complete specific IRM tasks more efficiently. These skills can be combined into Agentic Workflows, allowing AI agents to automate entire processes across Risk and Compliance.

While the ServiceNow AI Platform includes several pre-built skills, this guide focuses on the ones most relevant to IRM. Think of each skill as a building block (like LEGO pieces) and the out-of-the-box (OOTB) use cases as example deployments for the three lines of defense.

Review the Now Assist Speed Learning playlist here

This collection of short, digestible videos walks through the key features and show you how to configure and implement Now Assist and how to start using it in your daily work. Think of it as a quick, practical guide to help you make the most of this Gen AI capability. PDFs covering each section are also available.

Summarization Skill:

These are great for when you're short on time. Now Assist can quickly and accurately read through a long issue description, risk assessment, or audit report and give you a concise summary of the key findings, risks, and recommended actions. No more sifting through pages of text to find what you need! Example use cases:

Issue Summarization
Risk Assessment Summarization
Risk Event Summarization (🆕 New in Zurich)
Regulatory Alert Summarization
Build your own custom skill

Recommendation Skill:

Think of these as helpful guides. Now Assist uses your company's data and best practices to suggest smart next steps. For example, if you get a new regulatory alert, Now Assist can recommend a list of relevant controls, control objectives, and citations that should be mapped to it. Example use cases:

Recommending impacted Control Objectives based on regulatory alerts
Recommending impacted Controls based on regulatory alerts (🆕 New in Zurich)
Recommending duplicative Control Objectives and Creating New Common Control Objective (🆕 New in Zurich; Speed Learning video coming soon!)

Agentic AI Workflows:

This is where Now Assist is really cool. An AI agent can go beyond summarizing or recommending and actually perform a series of actions on its own. For example, it can automatically analyze a new security issue, summarize it, suggest a remediation plan, and then create the necessary tasks, all without you lifting a finger. Example use cases:

Agentic workflow to Optimize GRC Issue Resolution

A PDF containing these topics is attached below.

What you'll achieve using the Speed Learning Series

Now Assist can help you turn tedious processes into strategic insights, streamline your risk and compliance activities with data, and improve your organizational resilience.

The Speed Learning Series can help you take full advantage of Now Assist’s capabilities to improve the efficiency of your risk and compliance program.

General Now Assist Resources

ServiceNow University

Patrick Wang

Excellent article, I especially liked the build your own custom skill that can summarise an audit based on information like issues and also how easy it is in insert a button in the form and have the summarised content inserted into the Engagement record. Absolutely love this!!