ankitajagdi
ServiceNow Employee

Risk and compliance assessments are foundational to enterprise governance — but for the people completing them, they’re often repetitive, time-consuming, and frustrating. Annual refreshes, new regulations, and evolving templates frequently require responders to re-enter the same information repeatedly.

 

These are the issues that AI Response Assist in Smart Assessment Engine (SAE) is designed to solve. 


What is SAE?

For those new to it, SAE is a capability within Integrated Risk Management that enables risk and compliance teams to design, distribute, analyze, and report on assessments — without needing developer support. SAE puts assessment ownership directly in the practitioners' hands, improving agility, reducing costs, and accelerating time to value.

 

What is AI Response Assist?

AI Response Assist helps responders move faster by suggesting answers automatically — while keeping humans firmly in control. Instead of starting from scratch every time, responders can generate AI-powered suggestions based on similar questions answered in past assessments.

Demo: AI Response Assist in Action

In this demo, a responder is completing a Privacy Impact Assessment for an application. Rather than answering each question from scratch, they click Generate AI Suggestions to review context-aware responses drawn from past assessments.

(view in My Videos)

 


How AI Response Assist Works?

  • Finds similar questions (even when they’re written differently) from past assessments about the same entity — using only the assessments the responder has access to.

  • Shows multiple answer suggestions, with the best match ranked at the top, and applies the answer; other suggestions are provided for the user to choose.

  • Shows source references (which assessment) so responders know exactly where the answer came from.

  • Never overrides user-entered content. The responder stays fully in control and can change or reject any suggestions.

  • Makes AI assistance visible and easy to review. An AI summary shows how many suggestions were generated and applied, and an AI filter lets responders quickly focus on only the questions with AI suggestions.


What are the benefits for my organization?

With AI Response Assist, assessments become faster, easier, and more consistent — saving hours of manual work while reducing risk and accelerating decisions. And this is just the beginning. Future iterations will expand beyond past assessments to include documents, connected records, and broader organizational knowledge.

How do I activate it?

AI Response Assist is available as part of the Q2 26 Store Release.  Customers must have Integrated Risk Management (IRM) and Smart Assessment Engine (SAE) already enabled and hold an active GenAI license.

Comments
MareenaP
Tera Contributor

Hi,

I would like to know if SAE works on any other modules like ITSM,other than GRC modules?

 

Thanks,

Mareena

Vinod54
Tera Guru

Hello @MareenaP ,
Answer is No. Currently Smart assessment engine is designed for GRC suite of applications
(IRM, ESG, TPRM, and VR). As of now, could not find any official information to use Smart assessment for ITSM or other non GRC modules. 

Thanks,

Vinod Kumar M

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