Mary Hain
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a month ago - edited 2 weeks ago
Are you attending Knowledge 26 from 5-7 May in Las Vegas? Expand your Risk knowledge by registering early for Risk sessions (including customer presentations), workshops, and roadmaps before they fill up. And allot time to visit the Expo to converse with a Risk product expert.
You can review the current list of Risk sessions at Knowledge below. To register for the event, click here. To see Security Operations sessions, check out this post here.
Spotlight
Autonomous Security and Risk: Resilience for the AI Era
Siloed tools create chaos; AI-first security platforms create trust. See how to align security, risk, and IT teams on ServiceNow to anticipate threats and automate defenses before incidents become costly exploits.
Roadmap
AI Will Reshape GRC: The ServiceNow Risk and Resilience Roadmap
GRC is having its moment. AI is making risk and compliance always on, genuinely useful to every business user, and fast enough to keep up with a world that never stops changing. This session is where you see what comes next. The ServiceNow Risk Business Unit pulls back the curtain on the full roadmap, from technology and cyber risk to business risk, regulatory compliance, and operational resilience. We cover it all: Integrated Risk Management, Third-Party Risk Management, Business Continuity Management, Operational Resilience, Privacy and Data Governance, and AI Control Tower. (Prepare by watching with this on-demand session on AI Control Tower, Mastering AI governance to accelerate AI outcomes, from Knowledge 2025.)
Session
An Intelligent Assistant for NIST: Transforming GRC Evidence Management - Featuring: Bristol Myers Squibb
Managing NIST compliance often means chasing evidence across 100+ complex requirements—a manual process that slows teams and burdens respondents. What if AI could streamline it all within ServiceNow? This session introduces our NIST AI Assistant, built natively in GRC Evidence Management. See how it translates complex controls into clear evidence requests, provides real-time feedback for complete responses, and auto-scores submissions to accelerate compliance reviews.
Session
Boeing's Use of Integrated Risk Management to Transform Quality and Compliance - Featuring: The Boeing Company
Discover how Boeing transformed its IT and OT landscape to enhance visibility and governance of assets and risks enterprise wide. Leveraging ServiceNow's asset and integrated risk management, they unified Quality, Risk, and Compliance (QRC) across sites and subsidiaries to mitigate risks and ensure compliance at scale. Explore their roadmap, including control automation, seamless SecOps integration, and an expanding team of first-line actors poised to advance their capabilities.
Session
Dashboards Don’t Mitigate Risk—Agents Do - Featuring: EY
Join us in the Innovation Zone where you can discover how EY and ServiceNow are modernizing IRM — and activating industry use cases — by embedding governed AI agents into enterprise workflows to detect signals, orchestrate response, and scale responsibly. See how we are helping organizations translate AI ambition into real, functional, and industry-specific outcomes.
Session
Enable an Autonomous Workforce with ServiceNow AI Control Tower and Microsoft A365 - Featuring: Microsoft
This session shows how ServiceNow AI Control Tower and Microsoft enable the Autonomous Workforce and deliver seamless agentic AI orchestration and governance. By uniting workflow intelligence, trusted cloud, and AI governance, you can connect copilots, agents, and data seamlessly across Microsoft 365 and the ServiceNow AI Control Tower to enable comprehensive visibility, compliance, and control over AI agents - setting a new standard for enterprise AI.
Session
From IT to Enterprise Risk: Rebalancing IRM Foundations for the Future - Featuring: Northwestern Mutual
ServiceNow IRM, initially implemented for IT Risk, required enhancement to support Enterprise Risk Management (ERM). The goal was to unify users, data structures, and workflows under a consistent enterprise framework to enable cohesive data aggregation and reporting. The ERM implementation needed to minimize disruption to existing processes while delivering a flexible, scalable solution that supports cross-team collaboration and lays the foundation for AI-enabled risk management in the future.
Session
Governing AI Agents With AI Control Tower and Trusted AI - Featuring: KPMG US
With the deployment of AI agents, your governance landscape will change faster than ever. Learn how to leverage ServiceNow's AI Control Tower with KPMG's Trusted AI framework to get control over your AI estate.
Session
Now on Now: Beyond AI Policy: Governing AI Risk at Enterprise Scale -
Effective AI governance isn't owned by a single team, nor is it solved by a single process. It spans the enterprise! In this session, learn how ServiceNow governs AI risk at enterprise scale through AI Control Tower (AICT), Integrated Risk Management (IRM), and Security Operations (SecOps). See how we maintain a centralized AI inventory, assess and manage risks throughout the AI Lifecycle, align to U.S. and global regulations, and tackle key AI-related risks within security operations.
Session
Risk Transformation: From Manual Complexity to e2e Automation, Enabling AI - Featuring: Fidelity International
Legacy risk systems create inefficiencies and fragmented oversight. This session explores how ServiceNow IRM enabled a unified risk view, automated triage, and integrated compliance workflows for a global financial institution. Key outcomes included an end-to-end Risk Event process—from operational error to customer compensation—and an enterprise-wide RCSA framework, laying the foundation for AI-driven automation and enhanced risk profiling. A new standard for scalable, intelligent risk management.
Hands-on Lab
Next-Gen IT Risk and Compliance with Agentic AI
A dedicated half-day technical workshop focused on basic to intermediate IT Risk and Compliance concepts across the Integrated Risk Management (IRM) solution. The lab will begin with fundamental topics including Entity classes, Risk& Control Libraries, and expand to workflows supporting the control attestation process and risk assessment (RCSA) process. The lab will highlight how customers can leverage their existing use of the ServiceNow platform– including the CMDB, ITSM, SecOps – to provide a foundation for IRM and automate certain tasks including continuous control monitoring (CCM).
Hands-on Lab
Take Control of AI With AI Control Tower—Intake to Governance to Deployment
This workshop introduces the ServiceNow AI Control Tower Solution, focusing on several AI asset functions and intermediate concepts of AI risk management. This lab with start with foundational elements like AI systems' metrics, AI strategy, Value & Adoption, Risk & Compliance, and Security & Privacy. As the lab continues, you will progress through an AI asset lifecycle to process, review, & govern AI systems responsibly.
Ask Me Anything
Navigating Risk & Compliance in the AI Era
Risk and compliance leaders are navigating a landscape that’s shifting faster than most frameworks can keep up with—AI-driven change, cross-border regulatory pressure, and growing board expectations. Join us for a peer conversation for risk professionals. Share what’s working, what isn’t, and how you’re thinking about the road ahead
Ask Me Anything
Cyber Resilience in the AI era
AI is changing how attacks happen—and how security teams must respond. Join us for a peer to talk honestly about building cyber resilience when the threat surface keeps expanding, and the pressure to show ROI on AI investments is real. Bring your questions, your skepticism, and your war stories.
Ask Me Anything
Third-party risk is getting harder to manage. More vendors, more scrutiny, more regulatory pressure. Sit down with our TPRM product experts and ask us anything: where the product is headed, how specific use cases are handled, what's coming next. No slides, no agenda. Bring your questions, ideas, or just curiosity.
Ask Me Anything
AI governance isn’t a future problem—it’s already on the desk of risk and compliance teams. AI Control Tower gives organizations visibility and control over the AI models and agents running across the enterprise. Sit down with our AI Control Tower experts and ask us anything. No slides, no agenda—just an open Q&A.
Ask Me Anything
AI is moving faster than most governance frameworks can keep up with. New models, new use cases, new risk—and the pressure to manage all of it across the enterprise isn't slowing down. Neither are we. Join our AI Control Tower experts for an open Q&A on where the product is headed: upcoming capabilities, how the roadmap is evolving to match the pace of enterprise AI adoption, and what's coming for teams navigating AI risk and policy. Bring your questions.
Ask Me Anything
Disruption is inevitable. The question is whether your organization bends or breaks. AI is accelerating everything—the pace of change, the complexity of dependencies, the speed of failure. And while, regulators like PRA/FCA, APRA and mandates like DORA are raising the bar, the real pressure is operational: your people, your customers, and your business depend on your ability to absorb shocks and keep moving. Sit down with our product experts and ask them anything: how ServiceNow supports your resilience strategy, what's on the roadmap, how other teams are building for continuity.
