Planning your Risk (GRC) agenda at Knowledge 26

[Mary Hain]

Are you attending Knowledge 26 from 5-7 May in Las Vegas?  Expand your Risk knowledge by registering early for Risk sessions (including customer presentations), workshops, and roadmaps before they fill up. And allot time to visit the Expo to converse with a Risk product expert.

You can register here.  Then, review the current list of Risk sessions at K26 below:

Roadmap

AI Will Reshape GRC: The ServiceNow Risk and Resilience Roadmap

GRC is having its moment. AI is making risk and compliance always on, genuinely useful to every business user, and fast enough to keep up with a world that never stops changing. This session is where you see what comes next. The ServiceNow Risk Business Unit pulls back the curtain on the full roadmap, from technology and cyber risk to business risk, regulatory compliance, and operational resilience. We cover it all: Integrated Risk Management, Third-Party Risk Management, Business Continuity Management, Operational Resilience, Privacy and Data Governance, and AI Control Tower.  (Prepare by watching with this on-demand session on AI Control Tower, Mastering AI governance to accelerate AI outcomes, from Knowledge 2025.

Session

An Intelligent Assistant for NIST: Transforming GRC Evidence Management - Featuring: Bristol Myers Squibb

Managing NIST compliance often means chasing evidence across 100+ complex requirements—a manual process that slows teams and burdens respondents. What if AI could streamline it all within ServiceNow? This session introduces our NIST AI Assistant, built natively in GRC Evidence Management. See how it translates complex controls into clear evidence requests, provides real-time feedback for complete responses, and auto-scores submissions to accelerate compliance reviews.

Session

Boeing's Use of Integrated Risk Management to Transform Quality and Compliance - Featuring: The Boeing Company

Discover how Boeing transformed its IT and OT landscape to enhance visibility and governance of assets and risks enterprise wide. Leveraging ServiceNow's asset and integrated risk management, they unified Quality, Risk, and Compliance (QRC) across sites and subsidiaries to mitigate risks and ensure compliance at scale. Explore their roadmap, including control automation, seamless SecOps integration, and an expanding team of first-line actors poised to advance their capabilities.

Session

Dashboards Don’t Mitigate Risk—Agents Do - Featuring: EY

Join us in the Innovation Zone where you can discover how EY and ServiceNow are modernizing IRM — and activating industry use cases — by embedding governed AI agents into enterprise workflows to detect signals, orchestrate response, and scale responsibly. See how we are helping organizations translate AI ambition into real, functional, and industry-specific outcomes.

Session

Enable an Autonomous Workforce with ServiceNow AI Control Tower and Microsoft A365 - Featuring: Microsoft

This session shows how ServiceNow AI Control Tower and Microsoft enable the Autonomous Workforce and deliver seamless agentic AI orchestration and governance. By uniting workflow intelligence, trusted cloud, and AI governance, you can connect copilots, agents, and data seamlessly across Microsoft 365 and the ServiceNow AI Control Tower to enable comprehensive visibility, compliance, and control over AI agents - setting a new standard for enterprise AI.

Session

From IT to Enterprise Risk: Rebalancing IRM Foundations for the Future - Featuring: Northwestern Mutual

ServiceNow IRM, initially implemented for IT Risk, required enhancement to support Enterprise Risk Management (ERM). The goal was to unify users, data structures, and workflows under a consistent enterprise framework to enable cohesive data aggregation and reporting. The ERM implementation needed to minimize disruption to existing processes while delivering a flexible, scalable solution that supports cross-team collaboration and lays the foundation for AI-enabled risk management in the future.

Session

Governing AI Agents With AI Control Tower and Trusted AI - Featuring: KPMG US

With the deployment of AI agents, your governance landscape will change faster than ever. Learn how to leverage ServiceNow's AI Control Tower with KPMG's Trusted AI framework to get control over your AI estate.

Session

Now on Now: Beyond AI Policy: Governing AI Risk at Enterprise Scale -

Effective AI governance isn't owned by a single team, nor is it solved by a single process. It spans the enterprise! In this session, learn how ServiceNow governs AI risk at enterprise scale through AI Control Tower (AICT), Integrated Risk Management (IRM), and Security Operations (SecOps). See how we maintain a centralized AI inventory, assess and manage risks throughout the AI Lifecycle, align to U.S. and global regulations, and tackle key AI-related risks within security operations.

Session

Risk Transformation: From Manual Complexity to e2e Automation, Enabling AI - Featuring: Fidelity International

Legacy risk systems create inefficiencies and fragmented oversight. This session explores how ServiceNow IRM enabled a unified risk view, automated triage, and integrated compliance workflows for a global financial institution. Key outcomes included an end-to-end Risk Event process—from operational error to customer compensation—and an enterprise-wide RCSA framework, laying the foundation for AI-driven automation and enhanced risk profiling. A new standard for scalable, intelligent risk management.

Spotlight
Autonomous Security and Risk: Resilience for the AI Era

Siloed tools create chaos; AI-first security platforms create trust. See how to align security, risk, and IT teams on ServiceNow to anticipate threats and automate defenses before incidents become costly exploits.

Hands-on Lab

Next-Gen IT Risk and Compliance with Agentic AI

A dedicated half-day technical workshop focused on basic to intermediate IT Risk and Compliance concepts across the Integrated Risk Management (IRM) solution. The lab will begin with fundamental topics including Entity classes, Risk& Control Libraries, and expand to workflows supporting the control attestation process and risk assessment (RCSA) process. The lab will highlight how customers can leverage their existing use of the ServiceNow platform– including the CMDB, ITSM, SecOps – to provide a foundation for IRM and automate certain tasks including continuous control monitoring (CCM).

Hands-on Lab

Take Control of AI With AI Control Tower—Intake to Governance to Deployment

This workshop introduces the ServiceNow AI Control Tower Solution, focusing on several AI asset functions and intermediate concepts of AI risk management. This lab with start with foundational elements like AI systems' metrics, AI strategy, Value & Adoption, Risk & Compliance, and Security & Privacy. As the lab continues, you will progress through an AI asset lifecycle to process, review, & govern AI systems responsibly.