Risk feature demos in the Australia (Q1 26) release

[Mary Hain]

UPDATED 3-9-26

Curious about the latest ServiceNow Risk capabilities, including Now Assist? On this page, we will post demos of our new risk and compliance features in anticipation of the May 5 general availability date for the Australia release. 

• See past Risk product demos here on YouTube. 
• Watch the Q4 25 Risk product demos here. 
• Visit this page again as we continue to add demos of features available in Australia. 

AI Control Tower - AI Governance With Risk-Based Classification:  This feature enables AI governance teams to embed filtering and risk-assessment questions to prequalify AI system requests during the submission process. Risk-based classification helps the team make faster, accountable intake decisions without sacrificing oversight. Demo NEW! 

Third-Party Risk Management (TPRM) - Issue Recommendation: The latest in TPRM uses Now Assist (or Gen AI) for issue recommendation. Based on vendor assessment responses, Now Assist will analyze historical issues and past assessments to surface contextual issue recommendations on new vendor responses. You can easily spot missing information or potential risks.  Demo

IRM Policy and Compliance - Control objective change management workflow:  Learn about the new control objective change management workflow that enables risk teams to apply the appropriate level of governance on control objective changes and avoid the disruptions caused by minor changes. Demo NEW!

AI Control Tower - Anonymous reporting of cases: Secure, anonymous mechanism for whistleblowers to report potential violations or misuse of AI systems and for risk teams to communicate with the reportee completely anonymously while adhering to regulatory and ethical standards.  Demo NEW! 

Anonymous Reporting in IRM Compliance Case and Privacy Management:  See the newest features in Privacy and Compliance Case Management--anonymous reporting of cases. This feature provides end-to-end anonymity for whistleblowers, confidential and secure communications between reporters and investigators, and seamless reporting. Demo

Smart Assessment Engine (SAE) AI Response Assist:  SAE is a capability within Integrated Risk Management that enables risk and compliance teams to design, distribute, analyze, and report on assessments — without needing developer support. Assessment responders can generate AI-powered suggestions based on similar questions answered in past assessments rather than drafting answers from scratch every time. (This feature is part of the Innovation Lab program; qualified customers provide feedback to help shape the product functionality before general availability.)  Demo