Mary Hain
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2 hours ago
This is one in a series of articles exploring capabilities on the ServiceNow AI Platform that you may not be aware of but could be useful in improving your risk program.
Underneath every Risk product sits a range of ServiceNow platform features. One such capability is Workflow Data Fabric (WDF), the AI-ready data foundation of the ServiceNow AI Platform that connects, contextualizes, and controls any data from external systems so your risk workflows and AI agents can act on data in real time.
Using zero-copy connectors, WDF live queries your external data sources and surfaces the results in your risk workflows. It enables the surfacing of external data as a local-looking table. (Read more in the Community Starter Kit).
For example, if a risk workflow needs a value from Snowflake or Databricks, or a document from SharePoint or a vendor portal, WDF can access it in real time, avoiding delays due to a nightly sync and the hassle of maintaining duplicate tables. WDF offers more than 250 pre-built connectors, including SAP, Oracle, Databricks, APIs, and more.
The shift from periodic synchronization to continuous access gives your risk and compliance team the ability to make risk decisions based on the most current data.
What it means for you
We see three primary benefits to you if you implement WDF
- Data freshness: A compliant control or vendor financial health score may have drifted since the last sync. Zero-copy means your risk data reflects current data, not information from last week or last month.
- Expanded coverage: Most risk programs have data spread across multiple systems, including data sources that are out of scope for integration. WDF’s pre-built connectors provide access to data previously gathered manually.
- Knowledge graph: If you're using or planning to use AI agents for automated control monitoring, issue summarization, vendor risk scoring, or privacy data mapping, they will need business context. What does the data represent? How does it connect to other data? Where did it come from? Without it, your AI agents work with a narrower range of data and can’t add the same perspective as a human analyst. A knowledge graph layer provides the business context so the quality of AI outputs improves.
This is a brief overview of WDF and how it enables you to automate and connect anything to ServiceNow to improve your insights and oversights on Risk. To learn more, check out ServiceNow Product Documentation or the WDF Starter Kit in Community.
