Now Assist in Integrated Risk Management (IRM): Modifying Prompts for OOTB Shipped Gen AI Skills

[Mary Hain]

Using Now Assist to streamline issue summarization in IRM

Featured resource:  Modifying Prompts for OOTB Shipped Gen AI Skills (see download below)

In IRM, an issue consists of vast amounts of information in descriptions, action plans, activities, etc. Risk and compliance teams need to go through this information to understand the context of an issue. Teams need weeks or months to investigate and resolve, delaying resolution.

We developed Now Assist for Issue Summarization can quickly analyze and summarize an issue record, including description, activity log, remediation plan, etc. It is part of the full lifecycle of issue management to streamline investigation, analysis, and resolution processes. The insights give teams more time to spend on issue resolution and less time in trying to understand issue context.

For details on prompt modifications needed for Issue Summarization, download "Modifying Prompts for OOTB shipped Gen AI Skills" below.

Here are some more resources to help you get started using Now Assist:

• Product Documentation
• Demo coming soon
• Now Assist YouTube video

[Priscilla Muiua]

Great info! Thank you!

[KevinF668690419]

How would one go about installing all the required components on a partner demo instance such as "https://partnerdemo5.service-now.com" so that it can be showcased to clients.  

[Simon Hendery]

Hi @KevinF668690419 

If you haven't done so already, you need to register the specific demo instance to run Now Assist capabilities. This is done through the Partner Portal.

After that, it's just a case of installing the plugins required for the demo, and activating Now Assist accordingly.

[Travis Darrow]

There was a webinar on the topic today, 18 Feb. Watch for more to come in the future I'm sure!

https://www.linkedin.com/posts/travisdarrow_last-call-18-feb-8am-join-us-as-we-activity-729680479271...

[KevinF668690419]

Thank you Travis - yes I was on the webinar hence the question to get it available on the partner demo instance.   Was a great webinar!  And thank you Simon - I will work through your instructions - I appreciate you both!