Using ServiceNow Otto for IRM (formerly Now Assist) to streamline issue summarization
Featured resource: Modifying Prompts for OOTB Shipped Gen AI Skills (see download below)
In IRM, an issue consists of a vast amount of information, including descriptions, action plans, activities, etc. Risk and compliance teams need to go through this information to understand the context of an issue. Teams need weeks or months to investigate and resolve, delaying resolution.
We developed Issue Summarization, which can quickly analyze and summarize an issue record, including its description, activity log, remediation plan, and more. It is part of the full lifecycle of issue management to streamline investigation, analysis, and resolution processes. The insights give teams more time to spend on issue resolution and less time trying to understand issue context.
For details on prompt modifications needed for Issue Summarization, download "Modifying Prompts for OOTB shipped Gen AI Skills" below.
Here are some more resources to help you get started using Now Assist:
- Product Documentation
- ServiceNow Otto for IRM YouTube video