Approval Configuration for sn_recovery_event

[paulhooper]

Currently trying to configure an approval configuration for the Crisis Event table and we want to trigger this against a new state 'Awaiting scoping approval'. The issue that I'm experiencing however is that regardless of the conditions added to the Approval config record, the approval only triggers with a default state of 'Awaiting Approval', so it seems that this is hardcoded somewhere. Has anyone else experienced this and if so found a solution? I can achieve what I want with a Flow, but shouldn't really need to...

Thanks

[Community Alums]

Hi @paulhooper ,

Can you share the screenshots of your configuration please.

[Leon Xu]

Hi @paulhooper 

You may check the sys_dictionary_override with sys_id bb14f0a70700101015a6e2ce6bd30014.

Add the value of your state ''Awaiting scoping approval'' to the work_in_progress_states. 

Bests,

Cailiang Xu