Approval Configuration for sn_recovery_event
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‎01-22-2024 04:48 AM
Currently trying to configure an approval configuration for the Crisis Event table and we want to trigger this against a new state 'Awaiting scoping approval'. The issue that I'm experiencing however is that regardless of the conditions added to the Approval config record, the approval only triggers with a default state of 'Awaiting Approval', so it seems that this is hardcoded somewhere. Has anyone else experienced this and if so found a solution? I can achieve what I want with a Flow, but shouldn't really need to...
Thanks

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‎01-25-2024 05:05 AM
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‎03-26-2024 11:54 AM
Hi @paulhooper
You may check the sys_dictionary_override with sys_id bb14f0a70700101015a6e2ce6bd30014.
Add the value of your state ''Awaiting scoping approval'' to the work_in_progress_states.
Bests,
Cailiang Xu