Auto-update owner has no effect?

[Michael Oosten1]

Hi,

I'm experimenting with the new "auto-update owner" flag in Entities.

• Created an Entity Type, see 1st screenshot (auto-update owner activated)
• The Entity is created with the correct owner from the source record when Scheduled Job: GRC Profile Generation has run
• However, the flag auto-update owner is false, see 2nd screenshot. I was expecting this flag to be true.
• And indeed, changing the owner on the original record does not change the owner of the entity.
• Activated "auto-update owner" on the entity manually, and still nothing is happening. I can't find a scheduled job that would do the actual update.

So, how does the Auto-update owner functionality work?

Regards,
Michael

[Nicklas Jepsen]

Hi Michael,

I had the same experience, however I did manage to figure out why!

The scheduled job is called "Synch entity owner with source record" and it runs daily if activated.

The event it creates calls a script action, and this script action runs on a frequency. OOB its weekly, meaning that it only updates the owner field on the entity 7 days after it has been updated. If you set the property "sn_grc.frequency_of_synching_entity_owner_with_source_record" to Daily, then it will update the owner field as you might expect it too.

The script action is called "Profile Batch Run".

Best regards,

Nicklas

[Michael Oosten1]

Aha! Thanks. The scheduled job was not activated in my instance. Why would it not be activated OoB?

Also, on the actual Entity that has been generated, the "Auto-update owner" flag is still false. I am assuming this needs to be true for everything to work? Why wasn't this flag set to true automatically when the Entity was generated by my filter?

Thanks, Michael

[Hemant Kediyal]

Hi Michael,

Changes done on the entity filter is reflected only on the new entities which are created using that filter, not on the pre-existing entities.

So, it might be possible that 'A test application' entity was already present before 'Auto-update owner' was set to true in filter related to it, preventing that config from being copied to the entity.

I tested this and in my case 'Auto-update owner' value is being copied to new entities created using the filter.

Regards,

Hemant

[Michael Oosten1]

Hi Hemant,

Yes, I understand. However, I created a new biz app: "a 2nd test application" which created a new Entity. But still the "auto-update owner" flag is still false. Will it be set by the Profile Batch Run script when executed?

Thanks,
Michael