Resolved! Can Now Assist be localized?
Can I change the use of Now Assist and localize it by feeding the data?Or is it that I can't intervene in the learning process of it, I just need to know how to use it.
Forum Posts
Resolved! Business Rule - Creating New issue is not setting correct value on field
When we Finalize and Observation, we have a business rule that sets values on the newly created issue. We know the overall business rule is setting values, but with the upgrade to Yokohama, we're seeing where the final value we're setting is not carr...
How to override autopopulated field
Hi, I am trying to auto populate 'Department' field based on BIA owner selected from sys_user table. For this I have created Onload and Onchange client scripts. i have additional requirement is if i ovveride Department value to any other value from t...
Attestations Using smart Assessment Engine
Hello everyoneso I had a question in attestation part of the control When we selected the attestation and move the control to attest state the attestation respondent has to respond to the attestation. After he submits the attestation the control goe...
Smart Assessment question allowing to submit assessment even when response is not given
Hi community, I am trying to configure Smart Assessment Engine for control attestation and have a question of type Attachment wherein, user needs to attach an attachment and is a required question. However, when user attaches the attachment and proce...
GRC : Risk Indicator Failure Advance Risk
Hi,I would want to know that how does a risk indicator failure affects Advance risk assessment done for a risk. I know in classic risk indicators play a role : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692108But how does...
Can someone please give me answers for below questions
1. Which GRC application would you use to manage internal or external consultancy processes that aim to prove the effectiveness of controls?Risk ManagementAudit ManagementPolicy and Compliance ManagementVendor Risk Management2. The Risk Scoring value...
Need to know the uses of Aggregated risk report in advanced risk assessment.
Hi Team Can some one let me know the uses of Aggregated risk reports, I have checked product documentation, so just wanted to know more if some one have actually used it. How to use or what are the uses of below, how to use it..
Synch custom fields from the CMDB to Entities
We have the need to bring a couple of True/False fields from the CMDB CIs into our entities. The empty field exists on the entities but the value is not populated. Is there a way to synchronize that data using OOTB tools or would we need to script so...
Grouping Test Plans or Control Tests
As I understand it, audit plans are a group of engagements, but is there a feature to group test templates or test plans to automatically generate control tests (aka audit tasks) in ServiceNow? For example, if an assessment team analyzes the same gro...
"My Policy Reviews" no longer under all Menu
On the Policy form, we have the Reviewer field and the Approver field Separately. I no longer see "My Policy Reviews" in my PDI which is xanadu-07-02-2024__patch4a. Is this an error in my PDI or was this removed and why?
Approve button not working on risk response task table
Hey there, I was working on GRC module and noticed that the "Approve" UI action does not work as intended in workspace. It works perfectly fine in native UI, but in workspace if you try to click the button, nothing happens.Later I found that in works...
BCM- Plan Approval
Hi Experts,In BCM modules, the Plan module is available according to the life cycle, when the plan submit for Approval OOTB approval notification is not triggering.Question- Is there any specific reason for that or it is a product defect if so, how...
Grouped Attestations - change of state displayed
I need to be able to see a status of In progress when Grouped assessment is being saved or in-progress to enable accurate reporting. The current state does not change for a grouped attestation until it’s ‘completed’ – This behaviour differs from an a...
In Workspace>Want to change font size & bold for Priority in secondary fields of Form header
Is there any way we can change the font size and make it bold for 'Priority' field defined in Form header > secondary values in workspace as shown below.
