CCPA Consumer requests

[CA5]

How can we implement CCPA consumer requests [Opt-out/Delete/Access Information] in ServiceNow?

What table do we need to refer to configure forms?

Is there any OOB table which we refer or should we configure forms over custom tables?

Is there any OOB GRC/IRM suite related application we can consider for implementing this requirement?      

[Richard Taylor]

Hi CA5,

Privacy Management Module would be my first port of call, with Customer Service Mgmt as appropriate, and possibly (later) combined with the regulation itself imported in digital formation into Policy & Compliance

Requesting data privacy under the CCPA - ServiceNow Blog

All of this sits on the CMDB/Information Objects for the data itself.

hth

r

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