CMDB audit vs Data certification

jain25rajesh
Kilo Expert

We have a CI audit module(desired state) in compliance application , which helps "Desired State performs scheduled or on-demand audits of CMDB data to determine which records match the expected attributes, CI relationships, and relationships to other records in the system."

Other than that there is a separate module for Data Certification ( paid plugin) ,which also helps in "manages scheduled and on-demand validations of the configuration management database (CMDB) data."

Can someone please help in understanding the difference in above both CI data certification procedures and which one to use when ?

1 ACCEPTED SOLUTION

jain25rajesh
Kilo Expert

Got the Answer 

Desired state differs substantially from data certification. Data certification is a manual process to ensure that your data matches reality. Desired state examines the same data and determines when the configuration of each item is in the desired and approved state.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/compliance/reference/r_De...

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MikeWilsonNYC
Tera Contributor

Another difference:

CMDB audits generate follow on tasks (cert_follow_on_task) if a desired state is not met e.g. if a business app has no associated app services.

Data certification, on the other hand, generates certification tasks (cert_task) to get someone to verify data e.g. confirm that fields X Y Z on Business Application are still correct.