Collecting feedback for the Risk Response Workflows in Risk and Advanced Risk Applications

[UTKARSH JAIN]

Hi Everyone,

I am Utkarsh, part of Product Management responsible for a portfolio of products around common functionalities as well as Risk and Advanced Risk functionality.

In my conversation with you, I heard the risk response functionality needs some enhancements and we need to fix the workflow there to make this intuitive. In the Yokohama release of the product, we are planning to prioritize that and make it intuitive and powerful. 

We have created a short survey to collect feedback about possible enhancements as well as the current challenges you run into while trying to use this capability. I would really appreciate it if you could share your experiences and contribute to shaping the future of this product.

Link to the survey: https://forms.office.com/r/tYUKpwPM0w 

If you have already submitted an idea on the idea portal, don't worry we are reviewing that as well and will directly provide an update on those ideas as well. So you do not have to resubmit these across.

Feel free to drop me a note (e-mail below) if you have other suggestions or feedback about how we can improve this product for you. Always appreciate the help and feedback i get from this community. 

Regards,

Utkarsh Jain

utkarsh.jain@servicenow.com 

[Rajesh_Singh]

Hello Utkarsh,

It's great to hear about the upcoming enhancements in the Yokohama release, particularly the focus on improving the risk response functionality. Your approach of gathering user feedback through a survey is commendable, as it ensures that the product developments align with user needs and challenges. I encourage everyone involved to participate in the survey and share their experiences. This is a valuable opportunity to contribute to the evolution of the product. Additionally, it's reassuring to know that ideas submitted on the idea portal are also being considered. Utkarsh's openness to direct feedback and suggestions via email further highlights the commitment to continuous improvement and user-centric development.