Control Attestation Notification Not Triggering

Thomas_J_C · ‎04-19-2019

We've been trying to get the GRC Attestation OOTB assessment notification firing when the control state changes to Attest.

We have tried various workarounds including changing the Notify Assessment User BR to include "Attestation" and changing the OOTB notification for "Notify Attestation Recipient" to include "Attestation" as well.

Nothing has been working lately and not sure if our SNOW environment is recognizing the evaluation method of "Attestation".

Has anyone else experienced this problem?

We have even tried creating a new BR and singling out "GRC Attestation" for the metric type.

Thomas_J_C · ‎04-23-2019

Found the answer to the issue.

First, we changed the Business Rule "Notify assessment user" to run BEFORE not AFTER as originally constructed including the evaluation method of Attestation as well.

Second, we set the OOB notification "Notify attestation recipient" to run in the Global domain and the Global application within our enterprise instance. We have various domains and for some reason, the notification was not firing within our scoped domain.

View solution in original post

LJ3 · ‎11-18-2019

How did you deal with the Remind attestation recipient and Notify attestation is overdue?