Understading roles in servicenow
What does this mean in ServiceNow. All three roles are required or only any one role is fine. They should use "and -or" instead of using ",". Please share your inputs
Forum Posts
Reg alert - Type Source, approval issue
What is the issue here, why is the assigned approval not visible to reg change manager
Compliance, Risk: Managers and Users do not have action tasks of RCM shown in workspace ootb.
Compliance, Risk: Managers and Users do not have action tasks of RCM shown in workspace ootb. Is this observation correct? In classic view they can see action tasks but not in compliance or risk workspace as an ootb feature. Please confirm if it is t...
Issue with Regulatory alert type - Source Document
As per the reference qualifier, what should show under Target Citation.
Need help in configuring heatmaps for advanced risk
There is a requirement to configure heatmap for advanced risk to add to dashboard. I am relatively new to GRC module. I saw this ServiceNow doc - https://www.servicenow.com/docs/bundle/xanadu-governance-risk-compliance/page/product/grc-risk/task/conf...
Getting Dynamic data source in single score UI builder component
Hey, I'm trying to get dynamic single score report in ui builder side bar. I have created data source , that get filtered risk events As you can see in screenshot it's getting 2 result , that are correct. Now I want to use data , for single score com...
Change the font of fields in Smart Assessment UI
How can i modify the look and feel of Smart Assessment UI?For ex: instructions is starting with small letter "i" and i want to increase the font of this field. How can i update it?
RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Alerts
RCM Application Error. While using similarity definition form to train AI to recommend Citations for Reg Alerts, it is not working. Will it take some days? In this example, Citations with Critical names should have been recommended within the Regu...
Smart Assessment: Remove the modal
The below popup comes in when i click on Submit button on Combined Smart Assessment. If i want to remove the popup or update the message in the modal or update the highlighted color to a different one, how can i do this?
How to make a related list that has a custom UI Policy Related List to be mandatory?
Dear experts, I am facing a situation where I want to make a Business Rule for my custom related list tables to be mandatory, but I have three custom related list tables that has three different UI Policy Related List defined for them, for example, i...
advanced Risk heatmap report not showing custom factors choices in the report.
I have created custom factors and choices for inherent risk heatmap (advanced) but I am unable to see those choices in the report on dashboard. Please refer attached snapshot:
Resolved! GRC Issue Group Rules
I'm looking for more information on the purpose for the Issue Group Rules and how they are used for Controls and Risks. I wasn't able to find much in the docs site other than references to the field on the forms, but that doesn't meet it isn't ther...
Integration on Risk events
We are in the process of integrating Archer with ServiceNow for Risk Events[loss events] using the NCW integration.Q- The Risk Events table in ServiceNow extends from the Task table. Given that task-based tables typically contain a large number of fi...
Resolved! Rename UI action in workspace
Hello,UI action button name on the table (sn_compliance_policy_exception): "Request review" is not properly named in the workspace. While in the classic view perfectly reflected. My UI action script and workspace client script are correct, and it's w...
The metric threshold is not updated when I update the threshold under the metric definition
Dear experts, I would like to ask why isit when i update the threshold values under the metric definition level, then I click copy threshold, the threshold is not updated on the metric level, it will still use the old value rather than the newly upda...
