Hi,
I’m currently stuck with the same issue. I’m trying to display a Related Records tab in the Standard Ticket page, so I configured a tab with Type = Custom and used the OOTB Case Related Records widget. However, the tab is not displaying any data, even though related cases exist for the record.
I’ve reviewed the available documentation but haven’t been able to find anything that explains this behavior or what I might be missing. Could you please help me understand what needs to be configured for this to work correctly?
Note: There is no visibility condition added (tab must be visible always).
Thanks in advance.
