Default Third-party Risk Scoring rule

ananya_k
Tera Contributor

Tuesday

ananya_k_0-1768309504782.png

Can we edit the Default scoring rule. I am unable to edit the record even if i am in right Application scope.

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2 REPLIES 2

Matthew_13
Mega Sage

Tuesday

Hi my friend

Yes, 

The Default scoring rule is an OOTB, system-protected record, which is why you cant edit it; even if you are in the correct application scope and have admin righhts. ServiceNow intentionally locks this record to prevent changes to core logic that other features depend on.

The supported way to handle this is:

  • Create a new (custom) scoring rule based on your requirements.

  • Configure your conditions and weights there.

  • Make sure your custom rule is active and takes precedence over the default one.

The Default rule will always remain as a fallback and isnt meant to be modified directly.

So nothing is wrong with your access; this is just how ServiceNow protects OOTB behavior.

 

@ananya_k - Please mark Solution Accepted and Thumbs Up if you found Helpful!

SagnicDas_dev
Mega Guru

yesterday

Hi @ananya_k ,

This is the normal behaviour from servicenow. 

The specific record you are trying to edit, titled "Default" in the image provided, might be a system default record. Often, default system records are set to read-only by design to prevent accidental modification of core functionality.

So try to create a new record and use that scoring rule for your use. rather than updating the default Scoring rule.

If you find the solution helpful for you please mark is as useful.

Regards,

Sagnic

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