Deleting assessment templates from Assessment workspace

[waeltarhoun]

Dear community,

It should be a basic functionality but I don't currently find it. I'm looking forward to as part of the clean-up of my developments to deleting some assessment template from the Assessment workspace but I don't find currently the option. 

I'm logged in as a sys_admin. 

Is there something that I'm missing?

Best,

[sandeepdutt · Accepted solution]

Hi @waeltarhoun ,

Unfortunately that's the usual OOTB behavior !! Not you who is wrong, you cannot neither delete a Template from the assessment workspace nor marking it inactive from backend would help.

[ColeM]

Thanks @sandeepdutt .  Just to confirm, we cannot delete templates, we cannot update templates, and we can not delete assessment instances or questions? If this is the case, how are we expected to develop and test assessments? This does not seem like a practical developer experience unless I'm missing something.  

[sandeepdutt]

Hi @ColeM ,

It's Primarily because of Workspace UI, which limits you from Deleting as it's mostly for BAU operations or in other words only user specific. However, if you want to perform anything as a developer then you can use Native UI not Assessment workspace .

What you can try is , Navigate to  https://(instance_name).service-now.com/asmt_metric_list.do , this will give you the list of templates available.

Now you can open the required Metric and then in the related list you can find the questions as "Assessment Metric Definitions" , which you can open one by one and then you can edit or delete .

[ColeM]

@sandeepdutt thanks for your reply.  @waeltarhoun I was able to delete assessment templates from the sn_smart_asmt_template table. I didn't have any relevant records on the asmt_metric_list as all were created over a year ago.