Entity sn_grc_profile

Johnson13
Kilo Guru

2 hours ago

When I selected CI or Asset from the reference fields on the entity record, and save, it is wiping out. It did not save. Please any root cause?

 

Johnson13_1-1792428615461.png

 

 

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Tanushree Maiti
Tera Patron

an hour ago

Hi @Johnson13 

 

Could you please check following troubleshooting steps:

  1. Could you please verify the associated ACLs on both the CI and Asset tables to ensure that the user has Read as well as Write permissions?
  2. Additionally, could you check whether any custom Business Rules (BRs) or Client Scripts are clearing the values in the CI and Asset reference fields?
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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