Facing Issue while opening the reference field for different form view

[ShivamS44129005]

For the sn_grc_issue table, I created a new form view and added several reference fields that are also available in the main form view. However, when I try to use the reference lookup from these fields in the new view, I am unable to search for records or open the referenced table. In contrast, the same reference fields work correctly in the main view, where I can search for and select records without any issues. Could anyone help me understand why this is happening?

I have attached a screenshot showing that the lookup icon does not open the reference table, preventing me from selecting a record. However, if I enter the sys_id manually, the record populates correctly.

[Brad Bowman]

Does this field have a reference qualifier? If so, does it contain a field that is not on this new form view?

[ShivamS44129005]

This field does not have reference qualifier.

[Ankur Bawiskar]

@ShivamS44129005 

so the reference field is pointing to sn_grc_issue table and not showing any records when you click the lookup?

Did you try to clear instance cache using cache.do and then logout and login?

Any browser console error when you load the form or when you click the lookup icon?

[ShivamS44129005]

I have cleared the cache, but the issue still persists on the sn_grc_issue table. I created a new view that includes several reference-type fields. However, when I try to populate those reference fields, the reference records are not displayed in the lookup, preventing me from selecting a value. The same fields work correctly in the default view, and the reference records are displayed as expected there