Follow up state

jajay
Tera Contributor

‎12-18-2023 10:52 PM

Hi, 

 

When the state is in Follow up, it will automatically be in Closed state once all issues and tasks are closed complete right?

 

jajay_0-1702968727683.png

 

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Aniket Chavan
Tera Sage
Tera Sage

‎12-18-2023 11:21 PM

Hello @jajay ,

Can you please provide more details about what are you trying to implement, by this we not getting clear idea.

Thanks,
Aniket

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ab_2511
Kilo Guru

‎12-28-2023 09:28 AM

Hi @jajay ,

 

It’s true for Engagement form.

 

”After an engagement has been approved, if there are any remaining open tasks, issues or milestones, in case of GRC Advanced Audit, associated with the engagement, the engagement automatically goes into the Follow Upstate.”

 

Ref- https://docs.servicenow.com/bundle/vancouver-governance-risk-compliance/page/product/grc-audit/conce...

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