GRC/IRM Question: Configure GRC User Hierarchy Configuration
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‎06-16-2023 04:17 PM
Hello,
I have an ask from a client they are requesting that viewing issues are limited to the Assigned to and their manager and the Issue Manger and their managers (with the exception of the overall compliance admin and manager). The user in the "issue manager" field is NOT always the "assigned to" user's direct manager.
The question: How do I configure the GRC User Hierarchy property to look at the user that is in the "assigned to" field on the issue record, the user listed in the "manager" field on their user record, allowing the Manager of the "assigned to" user to view the record(s) that their employee(s) are working on?
I have looked at some of the documentation for a custom table but am unsure how or if this could help with my problem. I am more of a visual learner and resources are pretty short for this specific configuration, so any help would be great. Thank you
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‎06-26-2023 08:56 AM
Thank you Hari, When implemented and activated, the User Hierarchy seems like it looks for the OOB Manager field on the User Record and builds the Hierarchy List Collector Field on the Hierarchy table based on that field. Is that accurate? So after testing, no configuration seems to be needed in my use case. If what I mentioned is the OOB functionality, it would be helpful to see that added to the documentation on the GRC user hierarchy property. I appreciate your input.