Hi Team, I am currently working on the BCM (Business Continuity Management) assessment simulator

[damodar]

Hi Team,

I am currently working on the BCM (Business Continuity Management) assessment simulator in ServiceNow and I am stuck on  Manage a crisis event​ task simulator

The below are the errors

Did you add the NYC Customer Support Continuity Plan?

Did you add the NYC Datacenter as the primary asset?

Did you start the event? Did you work through each task and close it as completed?

Did you approve the event and mark it as closed complete?

and this the Scenario

Cloud Dimensions’ customer support office has had a fire! Create a crisis event record and associate the Customer Support Continuity Plan to the event.

Instructions

1. Impersonate Abel Tuter

2. Utilizing the Business Continuity Workspace, report a crisis event with the following attributes:

- Assigned to: Abel Tuter

- Short description: Customer Support Site Fire

- Description: The fire department has alerted us that we will be unable to enter the premises for two weeks

3. Add the NYC Customer Support Continuity Plan to this event and the NYC Datacenter as the primary asset

4. Start the event

5. Work through each task and mark them as closed complete

6. Approve the event

7. Mark the event as Closed Complete

can anyone explain with navigation/path and steps?

[Tanushree Maiti]

Hi @damodar 

Make sure ,you have performed the task by Impersonate Abel Tuter .

On Same topic , check the navigation from this video and correct your implemented step.

:https://www.youtube.com/watch?v=I6vWKPSXAJI

[Tanushree Maiti]

Hi @damodar 

https://www.youtube.com/watch?v=I6vWKPSXAJI&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM

https://www.youtube.com/watch?v=YwUl4_6z5v8&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM&index=2

https://www.youtube.com/watch?v=IXVZvX5ORGg&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM&index=3

https://www.youtube.com/watch?v=56WCBhhjH7k&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM&index=4

https://www.youtube.com/watch?v=z_XxdueBfVU&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM&index=5

https://www.youtube.com/watch?v=UuwOT1VfUQ4&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM&index=6

https://www.youtube.com/watch?v=a3_2SteHWQo&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM&index=7

https://www.youtube.com/watch?v=vST-vitgjPQ&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM&index=8

https://www.youtube.com/watch?v=P3RU2kR94SA&list=PL8SHEVmSwIjMNoXPKhpUWCqbZsY-wTRkM&index=9