Hide some information on workspace
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03-26-2025 01:23 AM
Hi all,
We have a business need to hide some information in the workspace.
When we open a Risk Event, we want to hide the "Overview" section and other information (see Attachment).
Is it possible to do this without creating a new "variant"?
What is the impact of creating a new variant?
Thank you for your response
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03-26-2025 01:41 AM
Please try updating "workspace" view of Risk event form in classic UI. This change would reflet on workspace without changing anything in WS configs.
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03-26-2025 01:58 AM
The overview which is shown is section coming from the Overview view of configured on that table.
Ensure that section is removed and you should be good.
Check below image on how to update Incident overview and you can do something similar for your table
the fields comes from this view
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-26-2025 02:08 AM
Thank you Ankur and ab_2511
I don't have the section named Overview.
Please can resend your screenshot, because it is not clear.
In classic UI there is no section named Overview
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03-26-2025 02:13 AM
Hi @MEZ1 ,
You can Navigate to sys_ux_app_route table and find the record where "Screen Collection" = Risk Event Overview Collection.
in this record, remove the value on the "Screen Collection" field so it's empty (you'll need to be in the proper scope in order to modify this record). Then Save.