Hide some information on workspace

MEZ1
Tera Contributor

Hi all,

 

We have a business need to hide some information in the workspace.
When we open a Risk Event, we want to hide the "Overview" section and other information (see Attachment).
Is it possible to do this without creating a new "variant"?
What is the impact of creating a new variant?

 

Thank you for your response

7 REPLIES 7

ab_2511
Kilo Guru

Please try updating "workspace" view of Risk event form in classic UI. This change would reflet on workspace without changing anything in WS configs.

Ankur Bawiskar
Tera Patron
Tera Patron

@MEZ1 

The overview which is shown is section coming from the Overview view of configured on that table.

Ensure that section is removed and you should be good.

Check below image on how to update Incident overview and you can do something similar for your table

the fields comes from this view

AnkurBawiskar_0-1742979418173.png

 

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you Ankur and ab_2511

I don't have the section named Overview.

Please can resend your screenshot, because it is not clear.

 

MEZ1_0-1742979841597.png

In classic UI there is no section named Overview

 

MEZ1_1-1742980050339.png

 

 

 

 

Community Alums
Not applicable

Hi @MEZ1 ,

You can Navigate to sys_ux_app_route table and find the record where "Screen Collection" = Risk Event Overview Collection.

in this record, remove the value on the "Screen Collection" field so it's empty (you'll need to be in the proper scope in order to modify this record). Then Save.