workspace list Action "new" Button display twice for specific user

[Nadir Abbas]

A specific user is experiencing an issue in the Risk Workspace. When the user opens a task from the Task List (nested task list) within the workspace, they see two "New" buttons displayed on the interface.

This behavior appears to be user-specific, as it does not occur for other users performing the same action. The duplicate New buttons appear when accessing the task record through the nested task list in Risk Workspace. This may indicate a role difference, UI configuration issue, or workspace component rendering problem.

If anyone has encountered this issue before or has insights on what might be causing it, I would appreciate any suggestions or guidance.

[Diogo Ramos]

Hello 

Normally these are related list declarative actions and they are available here : 
https://XYZ.service-now.com/sys_declarative_action_assignment_list.do?sysparm_query=model%3Dd91731a9534723003eddddeeff7b121c%5ElabelLIKEnew&sysparm_view=list_action 

First you need to find which from the available "New" actions is the one appearing (if not specific to the remediation task table, try to see the ones targeting the global table), you can also track the created/updated BY to see if there is some customization on the action.

You can also add some columns to the list like:
Required Roles 
Requires Create Access 
Requires Read Access 
Requires Write Access
Client Conditions 
Script Conditions 

This will also give an idea on why the action is displayed 

I don't have GRC installed, but normally from here I can find which action is displaying and why for my use cases.

It could also be that this button was directly added directly in UI Builder (which would be very strange), but if you don't find anything with the above steps you can have a look there as well, the most simple situation would have a difference of roles/permissions as you say.

I hope this helps.