How do i remove the OOTB filter under control assessment when performing a risk assessment?

ChuanYanF
Tera Guru

Dear experts,

 

I would like to remove the restraint of only adding the control with the same entity and open up to select all controls regarding the entities when performing a control assessment. Currently when performing control assessment, when we try to add controls, the list will show the controls that have the same entity. How do we open up or clear the filter on this part?

ChuanYanF_0-1746500381146.pngChuanYanF_1-1746500402636.png

 

1 ACCEPTED SOLUTION

HenkHeath
Tera Expert

Hi @ChuanYanF 

I do not oppose technical solutions.  I do however have to ask if you are using the functionality provided in the platform.  So before we explore altering the way OOTB operates, lets look at the business process.

 

Using an examples;

 

Entity: Accounting would like to do a risk assessment on Risk: Unauthorised Access.

In the absence of controls owned by the entity, there is nothing that they can relate where they are in charge of the control.  This is the scenario you face.  They can however inherit Common Controls.

Notice in your control how it is a standard control.

HenkHeath_0-1746519493079.png

You would need to as a Compliance Manager or a control owner, convert this control into a common control from your compliance workspace (cannot be done from UI16).  When doing so you are able to add reliant entities or entity types (other entities that may inherit the control as a measure to mitigate risk)

HenkHeath_2-1746519999433.png

 

In this example Accounting do not own any controls and therefore they cannot add their own controls to mitigate their risk.  IT however have some controls in place, and one of these controls is a common control, and they have shared it with all departments.

 

Therefore

 

To reduce the Risk of Unauthorised Access, the Accounting department may inherit a common control made available to them.

Accounting therefore mitigate their risk of unauthorised access through the MFA control that IT has implemented on their SAP financial business system, and they can see the compliance state of this control while assessing the control effectiveness.

HenkHeath_3-1746520029140.png

 

 

IT, owning both controls are free to add both controls to a risk assessment for mitigating the Risk: unauthorised access to Business Applications

I hope this helps.

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@ChuanYanF 

Did you check the UI action or the UI page how it's rendered?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

HenkHeath
Tera Expert

Hi @ChuanYanF 

I do not oppose technical solutions.  I do however have to ask if you are using the functionality provided in the platform.  So before we explore altering the way OOTB operates, lets look at the business process.

 

Using an examples;

 

Entity: Accounting would like to do a risk assessment on Risk: Unauthorised Access.

In the absence of controls owned by the entity, there is nothing that they can relate where they are in charge of the control.  This is the scenario you face.  They can however inherit Common Controls.

Notice in your control how it is a standard control.

HenkHeath_0-1746519493079.png

You would need to as a Compliance Manager or a control owner, convert this control into a common control from your compliance workspace (cannot be done from UI16).  When doing so you are able to add reliant entities or entity types (other entities that may inherit the control as a measure to mitigate risk)

HenkHeath_2-1746519999433.png

 

In this example Accounting do not own any controls and therefore they cannot add their own controls to mitigate their risk.  IT however have some controls in place, and one of these controls is a common control, and they have shared it with all departments.

 

Therefore

 

To reduce the Risk of Unauthorised Access, the Accounting department may inherit a common control made available to them.

Accounting therefore mitigate their risk of unauthorised access through the MFA control that IT has implemented on their SAP financial business system, and they can see the compliance state of this control while assessing the control effectiveness.

HenkHeath_3-1746520029140.png

 

 

IT, owning both controls are free to add both controls to a risk assessment for mitigating the Risk: unauthorised access to Business Applications

I hope this helps.