How to get Advanced Risk to dynamically calculate current risk score

Tony Flower
Tera Contributor

When using Advanced Risk Assessments, it seems the 'Residual risk' score remains fixed at the value it was last assessed at.  When related controls change from compliant to non-compliant (or vice versa) the residual score is never updated. 

 

In the example below, the related controls have become non-compliant since the last risk assessment has taken. I would have hoped that would change the residual score (which by book definition is the 'current' score) but it hasn't.

 

TonyFlower_0-1727358220016.png

 

TonyFlower_1-1727358249063.png

 

In Classic Risk, a change in related controls' compliance status would trigger a re-calculation of the 'Calculated score' but once you migrate to Advance Risk Assessments that field is never updated. It seems like a huge retrograde step not having the system automatically calculate the current risk level as Classic Risk has always done.  Am I missing something here?  How to we get Advanced Risk to dynamically calculate the current risk score based on controls/indicators/KRIs etc.?

 

1 REPLY 1

PrudeAnurag
ServiceNow Employee
ServiceNow Employee

Hey @Tony Flower,

Try using automated scripted or automated factors for residual rating.

 

Best regards,

Anurag