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Forum Posts

Key Metrics and CISO Dashboard

Hi Team,   We are looking to build an OOB dashboard targetted toward a CISO. I wanted to check if you have similar dashboards in your organization, what are the top Metrics / Reports / Visualizations that CISOs would like to see in your organization?...

UTKARSH JAIN by ServiceNow Employee
  • 705 Views
  • 1 replies
  • 0 helpfuls

Resolved! GRC fundamentals

Hi, I was wondering is anyone could recommend a GRC course? I've been recommended GRC fundamentals by my employer but I can't find a specific course with that name. Would the GRC fundamentals include all courses in the attached picture? Thanks in adv...

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Lauren hs by Tera Contributor
  • 988 Views
  • 2 replies
  • 2 helpfuls

Resolved! Servicenow GRC controls workflow

where can i find the workflow which governs the status of a control during its life cycle .  I mean i am after the workflow which decides that on taking a particular action , the control status will move to this .  please guide , where to find the oo...

Gary22 by Tera Contributor
  • 1900 Views
  • 4 replies
  • 3 helpfuls

Background script is updating the values but not through Scheduled jobs.

Hello everyone.I have an issue regarding Scheduled jobs, the below script is running fine in business rule and with background Scripts but not with scheduled jobs, can you please help me with the below script. It is used to update the 'u_sla_indicato...

SR2 by Tera Contributor
  • 1095 Views
  • 7 replies
  • 1 helpfuls

Could not find a table sn_doc_html_template / Document Template table?

I have installed all the IRM plugins that includes continuous authorization and monitoring. Normally, you will find the document template and also the document script in the CAM module. But in Rome Build date 09/16/2021 version I couldn't find it. Th...

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Ba10 by Tera Contributor
  • 1180 Views
  • 3 replies
  • 0 helpfuls

Resolved! Compliance Manager Role

Hi,  Is it possible to see the list of users who has compliance manager role in Service Now? If Yes, Where can I see it? Thank you!

jajay by Tera Contributor
  • 763 Views
  • 1 replies
  • 1 helpfuls

Audit Engagement - Validate vs Fieldwork

Can someone briefly explain the difference between Validate vs Fieldwork in Audit Engagement Process? Because in Validate you get to choose whether it's effective or ineffective, and in Fieldwork you also get to do the audit tasks assigned to you. 

jajay by Tera Contributor
  • 586 Views
  • 2 replies
  • 1 helpfuls

Audit Management - Tutorial / Demo

Hi,  Can someone recommend a tutorial video or a demo of the whole audit management in service now? I've been doing research but it would be better if there's a demo on this. Thank you!

jajay by Tera Contributor
  • 2120 Views
  • 2 replies
  • 3 helpfuls

Resolved! BCM Workspace View | Remove tabs

Hello Guys,  Is there a way to remove the "Recovery Tasks" tab from the workspace view? Tried removing it the usual way, by removing it from the related list in the Form View. But looks like the "Recovery Tasks" tab is not added in the form view (Wor...

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Resolved! update state via script

hi all  I am trying to update the status of a control ( sn_compliance_control) using a backend script .  will "state.setValue('Attest')" work or do i need to find the number corresponding to each state of the control . If yes , how do i do that  

Gary22 by Tera Contributor
  • 697 Views
  • 1 replies
  • 0 helpfuls

Evidence Request Collection Details

I have a use case to assign multiple Evidence Request tasks on the same "Evidence For".   It is part of the Audit Process for the team. The system doesn't allow this, has anyone else come accross the same issue?  How did you resolve it? #Evidence Req...