How to get back the request number and requested item number to the sc_task record after submitting the catalog item from the portal

[krishna761]

Hi

My requirement is there is an ui action on sc_task( task number task0001).If we click on that ui action new catalog form will open in portal and we will submit that form, one Request and Requested item will generated.I want to update the comments in task(task0001) stating that Request number is ex:REQ0012 and ex: RITM0013.

Can anyone please help me on this.

[krishna761]

[krishna761]

[krishna761]

In first attachment say when click on the button new form will open in portal.2nd attachment.Once submit the form ritm will generate(3rd attachment).i want paste the generated ritm number in additional comments(first attachment task).

[Jan Spurlin]

This all looks like it is based on custom code and not something that is in the baseline. So, I'm going to be guessing.

I think you need to look at what is behind the escalation button (probably a UI Action). There will probably be code in the UI Action that is creating the SCTask. That code will probably show how it takes values from the SCTask form to populate the other form.

That's the best I can do to help. If you aren't a developer, you need to find one that can look at this code with you.