how to work Business Rule
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02-04-2026 04:55 AM
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02-04-2026 09:09 AM
Hello @garkarpuja8 ,
You can refer this threads:
https://www.servicenow.com/community/itsm-forum/types-of-business-rules-with-example/m-p/712624
https://youtu.be/kHY0Ik91FJo?si=7arzBGsik3s_N-tz
https://youtu.be/suOGf__QAQw?si=ICoQLYJV3iILgjMC
Once you have worked on the development (scripting) part, you will better understand how scripting works inside Business Rules.
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya,
Technical Consultant
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02-04-2026 09:16 AM
Please refer this links, see if it helps you:
Business Rule - ServiceNow Community
#1 What is Business Rule in ServiceNow | End to end Tutorial of Business Rules in ServiceNow
NOWCommunity Live Stream - Behind the Answers - Before query business rules
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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02-04-2026 10:40 PM
Hi @garkarpuja8 ,
Please clarify your question? If you are not familiar with business rules then you should take the official learning instead.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/