Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Make a documentation session read only when configurate the BCP template

TomShek
Tera Expert

While Configure the documentation section in the BCP. The documentation section is used for high level details, purpose of the plan, scope describing the plan's purpose and coverage areas, appendix and so on. With OOTB feature, BCP owner can edit the document session when BCP is at draft.  From BCM Manager/ Plan admin point, some session should be standard and non-editable even the BCP is in draft. How can we config this requirement? 

https://www.servicenow.com/docs/csh?topicname=doc-section-record-form.html&version=latest

2 REPLIES 2

SupriyaWaghmode
Kilo Sage
Kilo Sage

Hello @TomShek ,

Please follow the troubleshooting steps below:

  1. Check the ACL (Access Control List) to ensure that the user has the necessary permissions to access the record in the Draft state.

  2. Review any OOTB (Out-of-the-Box) scripts that validate whether the currently logged-in user is the BCP Owner and whether the state is Draft to determine if the field is editable.

    • In the same logic, make sure to include the roles of BCM Manager or Plan Admin to allow them similar access.
Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

Hi Supriya, thanks for your input. What we want to do is make BCP owner also "read only' for some specific sessions, (not all the sessions). We also think it should be configured from BCP template level.