Hi everyone,
We are using a ServiceNow group/learning instance to simulate a real-world GRC environment (different roles like admin, risk analyst, auditor, approver, etc.). MFA is enforced, and we understand it cannot be disabled.
Issue: We want to avoid a shared login where one person has to approve MFA codes for the entire group. We tried adjusting MFA properties, but the settings revert back and MFA remains enforced.
Question: What is the recommended, supported approach for multi-user access in a learning/group instance?
Should each participant be created as a separate user in the group instance and enroll their own MFA, then be assigned roles?
Or is there another supported method to simulate multiple roles without one person being the MFA approver for everyone?
Thanks in advance.
