Operational Resilience - Impact Tolerance and Importance

[G Sai Vamshi]

In Operational Resilience module , as per OOB functionality Impact Tolerance and Importance are populated based on the assessment. 

My requirement is i dont need any assessment , I should able to manually enter the Impact Tolerance and Importance of the business service

[Community Alums]

Hi @G Sai Vamshi ,

The whole application of  Operational Resilience follows a lifecycle and  A business service's importance is determined by such factors as the number of customers that use the service, the revenue that the service generates, and its impact on your company's brand. By measuring the impact tolerance of a business service, you can see how long a service can be non-operational without causing some kind of loss to the business and its customers.

If you manually enter it, then you are not making the right use of the module, as without the basis of assessment you are manually entering the values which is not fit for purpose.

[G Sai Vamshi]

Hi @Community Alums  I do understand but our client is having separate assessment out of servicenow by which he calculated impact tolerance. That impact tolerance needs to be updated for a service that is the reason we need to skip the assessment.

[Community Alums]

Hi @G Sai Vamshi ,

If you are getting the assessment being done from other tool, then you cannot make use of ServiceNow's Complete solution unfortunately. Please Pushback on the requirement.

[G Sai Vamshi]

@Community Alums  Client is aware of that fact. They are mainly concentrated to use the scenario testing using ops res in servicenow. so we unfortunately cannot push back this request. They need to enter those values manually.

Could you suggest is there any way to achieve this..keeping the best practises aside for time being.