Permissible limit of custom field creation on any table
What is the maximum permissible limit of custom field creation on any table so that it may not affect performance ?
Forum Posts
In Generating observation state not getting any outcome
When I click on "Generating Observation" after the responses received stage. I am not seeing any outcome from questions which wrongly answered. There are no documents which guide step by step how to use this feature. I would request the community to...
Using Generate Observations state in vendor risk assessment module
When I click on generate observations from the response received stage, I am not seeing any outcome for questions which are wrongly answered. There is no document which guides step by step how to use this feature. I would request the community to le...
what role is required to use "Add help articles"
Hi, we have knowledge articles in servicenow, and we want to have a linkage between "knowledge articles" and "Add Add help articles" so that user should be able to navigate to knowledge articles which contain all the information that they need in o...
Resolved! Documentation Sections in BCM Workspace not following the order
Hi all, We have implemented the BCM Module at a Client and during this period we have noticed that the BCM Workspace doesn't behave the exact same way as it is stated in the SN Docs. Link to docs: Create and manage plan documentation sections (serv...
Setting up qualitative scoring
Hi Guys, I am new to the SN app. I have created a very simple Risk App within the App Engine Studio and I would like to set up qualitative assessments for Inherent and Residual risks scores. Is there an 'assessment type' object that i need to pull i...
Demo Instance - (GRC) Is it possible to load demo data for the Application Risk Dashboard?
Hi all,I'm new to GRC and I'm just wondering if it was possible to load demo data to populate the "Application Risk Dashboard" which is under the Advanced GRC Dashboards module. Some (but not all) reports are populated with demo data.I have looked in...
Resolved! scale factor in Control attestation types/ assessment types
we have a mandatory field "Scale factor" while creating attestations / assessments. There is no much information available in the documents also. How this will used in assessments/attestation results. I couldn't able to find where it is applied and t...
Risk Response Tasks and Controls. What is the philosophy of ServiceNow ?
Introduction : In the ServiceNow documentation, we can find this sentence : When the risk mitigation task is in the Draft or Work In Progress state, you can either create more risk-mitigating controls for the risk or add existing controls from the li...
Resolved! Business Continuity Workspace
Hi Experts, On 'Business Continuity Workspace' -> Scope tab -> Add (ui action) On click on Add "Add Items" dialog box is coming up Question- Where is that dialog box, Add ui action define in the system and how we can increase the number records to be...
Need help on building custom HeatMap Report type in UI page to have it in dashboards for GRC: Advanced Risk.
We are trying to clone the OOTB Heatmap report widget for sn_risk_advanced_risk_assessment_instance table, but the report is not pulling the records and showing No data to display, Can anyone provide your inputs on achieving the same.TIA
Policy Exception approvals not allowed without Control Objective/Policy?
Hello, I came across to following scenario: Created a policy exception from an issue linked to a control without control objective.The system automatically added an "Impacted Control" which is visible through the related lists.I was able to proceed a...
How to call subflow from a flow in flow designer in servicenow
Need help on flow and subflows How to call subflow from a flow in flow designer
SSAE 18 SOC
Hi We need "SSAE 18 SOC" papers for an audit process, I have found two documents into the community site about it: ServiceNow Platform SOC 1 Type 2 Bridge Letter 03-31 2021.pdf ServiceNow Platform SOC 1 Type 2 Report 03-31 2021.pdf but for the second...
how can we search records based on created date in glide record query?
Hi All, I am working on requirement where a UI action will show all the related task based on assessment. I am facing two issues while developing this - From UI action code, I am unable to pass sys_created_on value of current record through Glide Aja...