What is the difference between user and operator licenses in ServiceNow?
Quick Question - trying to understand the difference between user and operator licenses in ServiceNow? Amit
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Using Entities
Hello. We are implementing IRM globally. We have consider naming each geographic location, and each Legal Entity (company), as an entity in IRM; however, it looks like many of you use entities for business functions, processes, even applications. It...
Resolved! Can't edit Risk Description when inherit from Risk Statement
We just installed IRM. If I create a risk from a Risk Statement, the Risk inherits the description from the Risk Statement, but it doesn't let me edit that description for the risk. Is this the way it suppose to work? I would imagine that it should i...
Risk Statements vs. Individual Risks
Apologies for asking so many questions, but we just recently implemented IRM. We are debating on the advantages or not of using Risk Statements vs. creating individual risks without inherit any information from the Risk Statements. We are wondering ...
Resolved! Is there a way to temporarily disable IRM (GRC) notifications without disabling wider ServiceNow notifications?
We would like to make some changes to risks loaded into the system without generating associated notifcations to the owners and assessors in the business. Is there a quick way of turning off the IRM notifications which would normally generate withou...
Resolved! Entities, Risk Statements, and Risks relationship
I am new to the Risk Module (IRM). I would appreciate if somebody can provide me some guidance on the following: I understand that if I create a Risk Statement related to 3 entities it will automatically create a risk for each of those entities. Does...
Resolved! Can't find the following plugins: Performance Analytics - GRC: Policy and Compliance Management GRC: Policy and Compliance Management GRC: DataRegistry GRC: Risk Heatmap GRC: 360 degree relationship visualization GRC: Common Workspace Elements GRC wo
We are trying to setup Integrated Risk and can't find the following plugins:Performance Analytics - GRC: Policy and Compliance ManagementGRC: Policy and Compliance ManagementGRC: DataRegistryGRC: Risk HeatmapGRC: 360 degree relationship visualization...
Resolved! Entity Classes
I have entity types that come from the same table "cmn_locations" and I have broken them down by a few Countries. US Offices, Canada Offices, and India Offices. I created an Entity Class for each and then a Class for Locations, which they all roll ...
Resolved! Where is sn_grc_issue approval configured?
Hello all, I need to know where does the Approval for Issue configured? I tried to look in Workflow Editor list but there's none. Is there specific table keep this information? On my PDI, when I set the Issue State to Review with Approval = Requested...
Resolved! GlideAjax issue getAttribute("answer")
Hi, On Indicator Task form I have to set result = Passed when state changes and if attachments are present. I created a client script on sn_grc_indicator_task table and a script include but I cant understand why it doesn't work. Somebody helps me? I ...
Control Risk Assessment using Advanced Risk Assessment
Hello I would like to know how to perform Control Risk Assessment using Advanced Risk Assessment. Thanks
Resolved! GRC_Automatic triger of Attestation
Hello, Is it possible to automatically trigger the attestation (ask a risk user to attest a control) when an issue or a risk event is created ? The Design Flow would help ? Thank you
Resolved! How to change an entity filter in a safe manner
We have been using GRC (IRM) to perform risk assessments for about a year. We have been maturing our capability and adding new entity types. However, with existing entity types, we have had a problem where we made a change to the entity filter and ...
How to weitght controls in dependency of a certain risk
Hi GRC experts. Controls are related to risks. To take into account the importance of different controls they may be weighted. So far so good. Unforunately (in my understanding) the weighting will be taken into consideration for every related risk on...
Resolved! Create Record from one table to another table based on field values.
Hello Experts, I am trying to trigger a record creation on Table B based on certain conditions on Table A via a Business Rule. Written an AFTER (Insert , Update) Business Rule on Table : sn_audit_control_test When : State = Closed Complete & Control ...
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