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Resolved! GRC Choices - unable to edit fully

Would like to clean up the OOB Choices that do not pertain to our organization, and also edit / complete other fields.  Have the GRC Admin role, but the role seems to be lacking ability in the Policy and Compliance area, (Risk works better).  Our Sys...

Mike Cook3 by Kilo Guru
  • 1707 Views
  • 2 replies
  • 1 helpfuls

Resolved! SSO on Vendor Portal

We just installed the Vendor Risk Portal.    We currently have Service Portal and our Instance as well.Both SP and the instance works correctly for checking SSO, and directing the user based on role.   But some reason Vendor Portal isn't challenging ...

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Resolved! Is there a way to modify submitted attestations?

Hi All, I'm wondering if there's a way to edit or add on to a submitted attestation. Use case is that a control owner forgot to add an attachment to their attestation and it looks like the only way to turn in that attachment is by doing the whole att...

davidpong by Kilo Expert
  • 2631 Views
  • 10 replies
  • 16 helpfuls

Resolved! Is Risk management license is chargeable under ITIL?

Friends, I have enabled Risk managemnt plugin in my Prod instance..I want to assign below roles to users sn_risk.admin sn_risk.asmt_creator sn_risk.manager sn_risk.reader sn_risk.user etc to team members..are these roles chargeable? Will it impact it...

knight by Tera Expert
  • 3423 Views
  • 4 replies
  • 6 helpfuls

Resolved! Instance Security Dashboard (PA) vs Instance Security Dashboard

Before turning on Instance Security Dashboard (PA) in our production I activated this in our development instance.   The numbers that show between Instance Security Dashboard ( PA) and Instance Security Dashboard do not match.  For instance using the...

Jerry20 by Tera Contributor
  • 1763 Views
  • 4 replies
  • 3 helpfuls

Resolved! Category and Type fields for Policy Statements

for Policy Statements.  - what is the scope or definition of Category and Type  fields.  In other words, how best can one define values for these fields

vijo1 by Kilo Contributor
  • 2590 Views
  • 3 replies
  • 5 helpfuls

Resolved! Relationship between GRC and Security Operations

Hi, I'm trying to understand the relationship between GRC and Secops. What would be the benefits for companies to implement both as opposed to just one of these modules?   Thanks.

Community Alums by Community Alums  
  • 8315 Views
  • 3 replies
  • 17 helpfuls

Resolved! Attestation Due Date for GRC Attestation

Hi All,When we attest a control , the attestation has a due date by default. Once this due date is met, It should ideally cancel the attestation. But in our instance, it's not working as expected. In the backend, there is a schedule job that runs at ...

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Ashik3 by Tera Expert
  • 2891 Views
  • 1 replies
  • 0 helpfuls

Resolved! Exporting a completed Vendor Risk Assessment questionnaire

We have vendors who are completing our Assessment Questionnaires.  Is there a way to easily export the completed assessment questionnaire with the vendor's responses? We need the ability to send the completed assessment questionnaire to an internal b...

Resolved! GRC on dev instance

I am trying to install GRC on my personal instance . I activated the plugins but it is now showing up in Application Menu. Please advice - https://dev36807.service-now.com 

amitjhingran by Tera Contributor
  • 1522 Views
  • 3 replies
  • 1 helpfuls

Resolved! Report on submitted responses

Hi All, After a vendor has submitted his/her responses and we go in the VRM module to review the responses, the options appear to only be "Show Follow Up responses" and "Show incorrect and un-scored responses" at the top for filtering, and "Internal ...

Albert12 by Kilo Contributor
  • 2129 Views
  • 4 replies
  • 2 helpfuls

Resolved! Controls automatically being retired?

Hi all, I am wondering how I can find out why my controls are automatically being retired when I complete an Indicator Task. No matter if it passes or fails, when I complete an Indicator Task, the Control that it pertains to is retired, which then cl...

dellett by Tera Contributor
  • 2172 Views
  • 2 replies
  • 0 helpfuls

Resolved! Risk calculated scoring not working

Hi, In my production environment of GRC the Residual score, Inherent score, and the Calculated score are not working.  What needs to be moved over or turned on for these fields to work.  It is working in my development environment and I don't recall ...

Rob80 by Giga Contributor
  • 2356 Views
  • 7 replies
  • 3 helpfuls