Policy exception at indicator level

[jaikellaila]

Hello,

A client is asking for a policy exception at the indicator level. Is there any option to achieve the same knowing that in OOB policy exception is managed at the policy, control objective, control and issue levels. 

Thank you

[Community Alums]

Hi @jaikellaila ,

You are correct, That OOTB exception is managed at the policy, control objective, control and issue levels.

However, if you have a Strict requirement, then it's a Custom approach you need to take and not recommended.

But, you can look at the KB and just use the right tables :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783018#:~:text=In%20ServiceN....