Related List Label Change not reflected in Audit Management Workspace

[Nathan-Pinkston]

A client requested to have the name of the "Other Issues" related list on the Engagement Record modified to read "Other Issues / Recommendations".  I was able to modify this easily using the List control, and it shows in UI16 perfectly.  However, when viewing the same engagement record in Audit Workspace, the related list still shows as "Other Issues".  If anyone knows of a secondary place I need to go to modify this language I would appreciate the insight.  So far all of my research points to the workspace component using an underlying system name that I don't have any access to.  I don't want to create a new relationship with a new name since that breaks the ability for new records to be created from the related list view in Audit Management.  I tried that already.  If this is truly a system or platform limitation that's fine, I just need to know.

[BharatC]

Hi @Nathan-Pinkston 

Try these followings:

Navigate to System Definition > Relationships (table: sys_relationship) — different from the List Control you already edited

Find the relationship tied to the Engagement Record table that drives the "Other Issues" related list (check "Applies to table" / "Query" fields to confirm)

Open the relationship record and locate its label field

Update the label to "Other Issues / Recommendations" — don't create a new relationship
Save the record

Clear cache if the change doesn't show immediately (System Diagnostics > Cache, or hard refresh)

Verify in both UI16 and Audit Workspace that the label now matches

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards

Bharat Chavan

[Nathan-Pinkston]

Bharat,

    Thanks for the quick reply but there is no relationship on that table for this association.  Thanks for the suggestion though.

Nathan

[Nathan-Pinkston · Accepted solution]

Ok, found a solution to this and I'm going to put it here for posterity. 

The problem:
I renamed a related list's label (in my case, "Other Issues" → "Other Issues/Recommendations" on the Engagement form) using the standard List Control configuration. The new label showed up correctly in the default/UI16 view, but Audit Workspace kept displaying the old label. The underlying data was identical in both — only the label was wrong, and only in Workspace.

The cause:
The List Control record isn't shared across form views the way I assumed. The Default view and the Workspace view each resolve to their own List Control configuration for the same related list, so a label change made while the form was rendered under the Default view only updated that record — it had no effect on the one Workspace actually reads from.

The fix:
You don't need to leave the platform/UI16 or open the Workspace application itself — you just need to render the record under its Workspace view first:

1. Open the record (in my case, the Engagement form) as you normally would, in the standard platform.
2. Click the Additional Actions menu (the hamburger icon, top left of the form).
3. Go to View, then select Workspace.
4. The form reloads, still inside the standard platform, but now rendered using the Workspace view definition.
5. From here, open the List Control configuration for the related list in question and update the label.
6. Save.
7. Reload the record under both the Default view and the Workspace view to confirm the label now matches in each.

Once I edited the List Control while the form was rendered under the Workspace view specifically, the label updated and matched what I'd set under the Default view.

Credit where due: I didn't find this on my own — Randi Reyna pointed me in the right direction. Posting it here in case it saves someone else the afternoon it cost me.