Risk Assessment comments are not showing as system

[SUSMITHA KRISHN]

Hi Team,

In ServiceNow Advanced Risk, I am using Risk Assessments. In the activity log of the risk assessment, "field changes" and "system-generated OOTB comments" are displaying with a user's name instead of "System". The same issue is occurring in other Risk-related apps as well. How can we configure system-generated OOTB comments and field changes to display as "System" instead of the user's name?

[boteeuwen]

This usually happens when the Risk logic runs in the same user transaction, so ServiceNow records the changes under the user who triggered it.

I would first check the Business Rules or other server side logic that creates the field changes and OOTB comments. If the relevant Business Rule is synchronous, changing it to async can help because the update may then run outside the original user transaction and be recorded as System.

You can also check the glide.ui.activity.displayname property. Setting this property to false can make system generated activity display as System instead of the user name. I would test this carefully in a sub production instance first, since it is a global property and can affect activity streams elsewhere on the platform.

If this helped, could you mark it as the solution or as helpful?