Should entities be mapped to Service Instance or Offering level
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Tuesday - last edited Tuesday
Hi,
A customer I'm working with is using "legacy" GRC and the Policy & Compliance module where the application owners attest their applications (entities) against defined security controls (control objectives). CMDB is aligned with the ServiceNow CSDM-model. The entities are currently referring to the matching application on the Service Instance level.
My question is that does ServiceNow recommend linking entities to the Service Instance level or the Service Offering level? Or are both options correct and are there any benefits in either?
To me the linking seems anyway cosmetic as you can just basically utilize the auto-update owner to keep the entity owner up to date if there are changes in the record it is referring to.
Thank you in advance for your input.
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Policy and Compliance Management
