Survey Due date and Expiration Date inquiry

[MattCoscos]

Hi Everyone,

Is due date the last date you can edit the survey and expiration date is the date wherein you cannot edit the survey? because  iamplanning to set the due date (e.g today) and expiration date (tomorrow). Is this a good practice? do you have any suggestions?

[J Siva · Accepted solution]

Hi @MattCoscos 
Due date -> Is used to keep the survey active. So after the due date the syrvey will be automatically moved to "Cancelled" state.

Expiration date -> This field is used only internally for a technical purpose - it is used to determine if a survey instance should be created or if the creation would cause duplicate active survey instances.

When the system is creating a new survey instance, it checks the existing instances by their "states" and "expiration date" values in order to find out whether the creation of this instance is allowed according to the "scheduled period" setting on the survey definition.

Please find below docs for more info:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855826

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790010

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656044

Hope this helps.
Regards,
Siva