The article text is distorted.

[ShivamS44129005]

I uploaded the policy in the Compliance Workspace. After approval, the article is published; however, the text appears distorted or garbled, even though it looks correct in the backend task.

What could be the possible reason for this issue, and how can it be resolved?

[Tanushree Maiti]

Hi @ShivamS44129005 

Refer this :

https://www.servicenow.com/community/grc-forum/import-policy-text-issue/m-p/2991874

https://www.servicenow.com/community/knowledge-managers/formatting-issues-with-import-from-microsoft...2