TPRM Smart Assessment Engine – What records/tables are updated after assessment score is calculated

[pokulkarni]

Hi Experts,

I'm working on Third-Party Risk Management (TPRM) and trying to better understand the behavior of the Smart Assessment Engine after assessment scoring is completed.

I have configured the scoring logic for my assessments and can see the calculated scores being stored in the Metric Instance table. However, I would like to understand the complete downstream impact of the scoring process.

Specifically, after the Smart Assessment Engine calculates the score:

• Are there any OOB business rules, flows, jobs, or Script Includes involved in updating related records once scoring is complete?

Any insights, documentation references, or implementation experiences would be greatly appreciated.

Thank you!

[Tanushree Maiti]

Hi @pokulkarni 

Check This :  https://www.youtube.com/watch?v=u6Nvxqh1OvY

Third-Party Risk Management (TPRM) > Implementing external risk assessments

Smart assessment configuration 

[Vinod54]

Hello @pokulkarni ,

In smart assessment once the scoring is completed, the final scores are available as follows:

• Question level scores are stored in the question instance (sn_smart_asmt_question_instance) table for individual questions.
• Section, subsection, and assessment level scores are stored in the (sn_smart_scoring_metric_instance) table. 

How ?

The entire scoring pipeline is delivered by the Basic Scoring for Smart Assessment plugin, which is installed in addition to Smart Assessment Core plugin. 
Most of the scoring update are coming from script include named SmartScoringUtilsSNC. For individual specific cases review the configuration of each table to review Business rule and client scripts. 

ServiceNow Doc Reference: https://www.servicenow.com/docs/r/xanadu/governance-risk-compliance/smart-assessment-engine/scoring-...

If you want to learn more on Smart assessment engine. Please feel free to read my other articles. 

What is Smart Assessment Engine, how it is different from Classic Assessment ? 

What are the automation or scripting options available in Smart Assessment Engine? 

What is Smart Assessment Collaboration feature in the Smart Assessment Engine and how to implement? 

Hit helpful and Accept the solution if the answer helps you. 

Thanks, 

Vinod Kumar M